Anyone who has an incident or failure which has a chance of reoccurring, and anyone engaged in dealing with problems on a regular basis. This course is suited to those who lead investigations and produce reports.

Anyone who has an incident or failure which has a chance of reoccurring, and anyone engaged in dealing with problems on a regular basis. This course is suited to those who lead investigations and produce reports.

This course provides a working knowledge of the Apollo Root Cause Analysis Methodology. It helps anyone to understand fundamental problem-solving processes and examines the basic concept of problem solving and how to facilitate an effective investigation.

On the second day, students will apply everything learned on the first day to a prepared scenario. This is to provide 'real-world training and to show how effective these methods are.

Topics covered in this course will include:

1. Introduction
2. Cause and Effect Principal
3. Cause and Effect Analysis
4. Solutions
5. Group Facilitation
6. Incident Investigation
7. Reality Charting
8. Putting it all together

This course provides a working knowledge of the Apollo Root Cause Analysis Methodology. It helps anyone to understand fundamental problem-solving processes and examines the basic concept of problem solving and how to facilitate an effective investigation.

On the second day, students will apply everything learned on the first day to a prepared scenario. This is to provide 'real-world training and to show how effective these methods are.

Topics covered in this course will include:

1. Introduction
2. Cause and Effect Principal
3. Cause and Effect Analysis
4. Solutions
5. Group Facilitation
6. Incident Investigation
7. Reality Charting
8. Putting it all together

Upon completion, participants will:

• Understand the principles of root cause analysis
• Use the methodology and facilitate an investigation
• Produce a report to support the investigation

Upon completion, participants will:

• Understand the principles of root cause analysis
• Use the methodology and facilitate an investigation
• Produce a report to support the investigation

Each student will receive a course manual and access to the RealityCharting Software. A downloadable free copy of Dean Gano's eBook 'Seven steps to Effective Problem Solving'

Each student will receive a course manual and access to the RealityCharting Software. A downloadable free copy of Dean Gano's eBook 'Seven steps to Effective Problem Solving'